Privacy Policy

1. Introduction

At LISCO Fragrances, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of personal information:

a. Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address

b. Payment Information

  • Payment details are securely processed through third-party payment providers
  • We do not store your full card details

c. Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you regarding your purchase
  • Provide customer support
  • Improve our website and user experience
  • Send promotional emails (only if you opt in)

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

  • Payment gateways (e.g. PayFast)
  • Courier and delivery services
  • Website hosting and analytics providers

These parties only receive the information necessary to perform their services.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance your browsing experience
  • Remember your preferences
  • Analyze site traffic

You can disable cookies in your browser settings, but this may affect site functionality.

6. Data Protection

We take reasonable technical and organizational measures to protect your personal information from:

  • Unauthorized access
  • Loss or misuse
  • Disclosure or alteration

However, no method of transmission over the internet is 100% secure.

7. Your Rights (POPIA Compliance)

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Object to the processing of your personal information
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory obligations

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

📧 Email: support@liscofragrances.co.za
📱 WhatsApp: +27 81 047 8952